Team Onboarding

Email template

Hi { insert name }!

Welcome on-board!

In this email:

Your new Multimerce email
Access our Google Chat
Access our Clickup Space
Team catch-ups
Website and Linkedin profile

_________________

// Your new Multimerce email

We’ve created a Business Gmail for you. You will use it to send emails, access our Shared Drive and chat with the team primarily.

Email: { insert email }

Password: { insert password }

Please add this email to your devices

_________________

// Access our Google Chat

We use Google Chat to communicate with the team about our project, and we recommend installing the Google chat app on your desktop by following this simple guide ("Install the standalone app on your computer”).

_________________

// Access our Clickup Space

ClickUp is our project management tool. Don’t worry if you don’t have experience using it, as it’s very simple, and we will show you during the next video call. You can install Clickup on your desktop (and we recommend it).

Email: { insert email }

Password: { insert password } (same as Google)

_________________

// Time Tracking

Tracking time isn't a requirement from our side (we care more about quality and meeting deadlines). However, we utilise some productivity tools in ClickUp as a team that we'll cover in our next call.

_________________

// Team catch-ups

Every week on Wednesday at 9 pm AEST, we do a quick catch-up with the team to review the workload and ask you if you need any help from the team. I’ve invited { insert email }, and you'll see this event coming up on your calendar. There is a quick link to your calendar inside the Google Chat app.

_________________

// Website and Linkedin profile

This week we'll add a section on the website showcasing our team. Do you have a preferred profile image we can use? Your Job role will be Senior Designer. Also, feel free to add Multimerce as a current job on LinkedIn.

_________________

// Agreement, NDA & payment

We still need to prepare an official document for the whole team, and everyone will receive theirs next month. Of course, we honour everything we've discussed and offered so far. Starting next Monday, you'll be paid fortnightly in arrears at the agreed rate.

________________

I hope we've covered everything! And we look forward to you popping up in our Google Chat once you've set up everything you need. We'll be around today, so let's jump on a call once you're ready.

Have a great day,

Anna

Questions Answered

What are your business hours and availability?

Our team is available across multiple time zones to ensure we can serve our clients effectively. Our standard business hours include:

- For AEST: Monday to Friday, 07:00 to 18:00
- For EST: Sunday to Friday, 16:00 to 03:00
- For PST: Sunday to Thursday, 13:00 to 00:00
- For CET: Sunday to Friday, 22:00 to 09:00

In addition to these hours, we also offer after-hours support for high-priority work, ensuring that urgent client needs are addressed promptly and efficiently.

Is my data safe with you?

At Multimerce, we don't directly manage your data; rather, we access it through marketing platforms like Meta, Google, and Klaviyo. These platforms are responsible for the security of your data.

Nonetheless, we adopt stringent security procedures on our end, including enabling two-factor authentication (2FA) for all accounts and users, to ensure an additional layer of safety for your information.

How does the pause feature work?

We recognise that your needs may vary from month to month, and you may not require a continuous stream of Digital Marketing work. That's where our subscription pause feature becomes valuable.

From your client account, click 'Pause' subscription and choose between your preferred date, immediately, or a future pause.

You can also cancel your pause and start working with us again straight away if your needs change.

How are payments processed?

We use Chargebee to manage and process all recurring payments for our subscriptions. This robust and secure platform accepts a range of payment methods, including all major credit and debit cards.

We prioritise the security of your payment data, adhering to strict data protection standards to keep your financial information safe.

Through your account, you have full access to all invoices and billing details, and you can easily pause or cancel your subscription at any time.

Can I pay by invoices instead of subscribing?

To streamline our billing and accounting processes and maintain a focus on what truly matters—marketing—all payments (with the exception of quarterly pre-paid billing) must be made through our subscription plans, charged at the chosen intervals.

Opting for the convenience of your debit/credit card payments can unlock special benefits provided by many card companies, such as discounted travel fares, loyalty benefits and more.

Are there any refunds if I don't like the service?

We take pride in delivering high-quality work and provide simple and transparent pay-as-you-go pre-paid services. As a result, we do not provide refunds. However, we honour your trust in us to deliver work that fits the brief and are open to working with you to achieve the desired result.

Multimerce is one of the emerging leaders unlocking the power of hyper-personalised experience from first-touch to brand advocate

Let's connect and build something great